Engineer II, Field Service > Thermo Fisher Scientific > Joboolo BE :
Company : Thermo Fisher Scientific Location : From : Talent BE
We design, manufacture, and support a broad range of high-performance microscopy workflows on wafers and single chips that provide images and answers in the micro-, nano-, and picometer scales.
We combine hardware and software expertise in electron and ion microscopy with deep application knowledge in electronics markets.
Our worldwide Electron Microscopy colleagues are dedicated to our customers' pursuit of discovery and resolution to global challenges.This role suits someone who enjoys working in a high-paced environment.
Your proactive approach, team spirit and eagerness to continuously develop your skills are what will ultimately drive our success.
Our organization is developing, and we guarantee an exciting and challenging position in an international environment with opportunity for professional and personal growth.What will you do?Performing fieldservice activities, including on-site installation, upgrades, preventive maintenance and system repairs.Solving a broad range of hardware and/or software problems of varying scope and complexityCoordinating your own work schedule with direct colleagues, service operations and management.Instructing customers in the use of our instruments to ensure safe and effective customer operationsProviding proactive and responsive technical telephone and email support, ensuring that our customers are successful in the use of their instrumentationProducing timely and accurate reports of your activities:
service reports and expense reportsAssuring the highest level of Customer Experience to achieve customer satisfaction and loyaltyProviding sales leads to account managerProviding feedback to support teams for correcting system documentation and updating procedures.How will you get here?Typically requires a BEng or MEng degree or equivalent qualification in mechatronics, electronics/engineering or other applicable experience in a high-tech environment.Analytical trouble shooting and problem solving abilitiesExcellent hand-eye coordination and manual dexterityIT skills, including TCP/IP networkingDriving license requiredExcellent communication skills, verbal and in writing.Independent, service-minded and educational in the approach towards customersHighly organized, on top of things and in control of administrative work, including service reports and customer queries, also when being in the field and the pace is highA strong team contributor, working remotely with the ability to connect with colleagues in the regionCommercial mindsetA natural interest in staying up to date with trends in technology and ITSelf-starter, likes to be challengedKnowledge of Electron Microscopes is an advantage but not a requirement.We offer motivating and multi-divisional tasks in an innovative and international working environment.Our Mission is to enable our customers to make the world healthier, cleaner and safer.
Watch as our colleagues explain 5 reasons to work with us.
As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.
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