EXPERIENCED CUSTOMER CARE FUNCTIONAL ANALYST > B2BGateway > Joboolo BE :
Société : B2BGateway Lieu : Machelen Flanders Site source : Talent BE
As a CustomerCareFunctionalAnalyst you will be responsible for incident and problem analysis, resolution and escalation, pro-active monitoring, documentation and specific daily operational tasks involving TrueCommerce VMI products and services.
The role is key in providing guidance to improve customer business performance and processes related to inventory replenishment.
The CustomerCareFunctionalAnalyst will focus on:
Managing the progress and facilitate the resolution of all level one and level two support requestsMonitoring, daily operational tasks and documentation.Consulting with existing customers to improve business performance and processesProject management of customer onboarding and other special projects Requirements for Success:
Bachelor in IT and/or Supply Chain3-5 Years’ experience in client service or technical customer Support or Supply Chain related position.Experience with troubleshooting proprietary applications.Understanding of EDI, VMI and/or Supply Chain processes is preferred.Prior experience in training customers on application software including conducting training webinars or one-on-one customer training sessions.Experience working with a service management tool (ex.
Salesforce and/or NetSuite).
Great French and English skills, both verbal and written are a must.
Additional languages are considered a plus.Who is TrueCommerce? B2BGateway MachelenFlanders
