Dutch Speaking Customer Support Specialist in Bulgaria - Relocation > Cross Border Talents > Joboolo BE :
Société : Cross Border Talents Lieu : Ghent Flanders Site source : Talent BE
We've got you covered, regardless of the intricacies or breadth of your customer journey.
Role Overview:
As a DutchCustomerSupportSpecialist, you'll deliver exceptional service to our clients by addressing inquiries, resolving issues, and updating information across various platforms including phone, email, and chat.
Collaborating closely with internal teams, you'll play a pivotal role in enhancing the overall customer experience and driving process enhancements.
This role offers a unique opportunity to make a significant impact and ensure utmost customer satisfaction.
Key Responsibilities:
Answer Inquiries:
Actively respond to and manage cases and queries received through our main queue, chat, and email platforms.
Resolve Issues:
Skillfully handle customer complaints and concerns with empathy and professionalism, striving to find suitable resolutions.
Update Information:
Ensure accurate and up-to-date information is provided to customers and internal stakeholders.
Update Documentation:
Maintain comprehensive documentation of customer interactions and issue resolutions.
Ensure Satisfaction:
Work diligently to ensure that customers' needs are met and their expectations are exceeded.
Offer Guidance:
Provide guidance and assistance to customers, helping them navigate through our products and services effectively.
Analyze Issues:
Analyze customer feedback and data to identify trends and areas for improvement.
Assess Reports:
Assess reports and metrics to evaluate performance and identify opportunities for enhancement.
Implement Fixes:
Collaborate with relevant teams to implement fixes and enhancements to our systems and processes.
Qualifications:
Solid C1 proficiency in Dutch B2 proficiency in English Why Join Us:
Attractive Salary:
Competitive compensation packages that recognize and reward your skills and contributions.
Bonus for Important Life Events:
Celebrate significant milestones such as marriage or university graduation with a special bonus from us.
Transportation Allowance:
We provide a transportation allowance to help ease the cost of commuting to and from work.
Health and Life Insurance:
Comprehensive coverage reflecting our commitment to your well-being.
Relocation Package:
For candidates considering relocation, we offer a relocation package to assist with the transition, ensuring a smooth and seamless move to our location.
Ready to embark on this customersupport adventure? Submit your application today, and let's connect! CrossBorderTalents GhentFlanders
