Dutch Speaking Customer Resolution Specialist > > Joboolo BE :
Company : American Express Global Business Travel Location : From : Talent BE
Position Overview:
The CustomerResolutionSpecialist, within the Client Services Organization of Egencia, is in charge of investigating Amex GBT Egencia Service Failures and providing a quality response and resolution to the customerWhat You'll Do:
To investigate each Incident and carry out in depth analysis in order to understand the root cause and Incident responsibilityTo communicate the Incident resolution to the client, ensuring quality, clarity and within SLATo investigate all possibilities to reduce any Loss to Amex GBT EgenciaLiaise with internal departments or External providers in order to reduce Loss or impact of any IncidentTo categorize Incidents appropriately, so that it leads to clarity in Business ReportingTo identify and report any issues/trends with significant impact to your Team Leader or appropriate Business contact in order to avoid these issues re - occurring or having a wider impactTo actively contribute as a Global Team in order to achieve Global alignment of Incident handling and support CustomerResolution Team in other countries as requiredTo Ensure high standards of quality and accuracy in all communication with clientsTo support Team Leader in any training/coaching needs with new joiners or less experienced staffCompetencies:
Experience in investigation and resolution skillsAttention to detail and ability to problem solve.Ability to think creatively to resolve issuesEmpathy and ability to understand an issue from several viewpoints.Excellent Communicator and Team Player as sharing knowledge is key to continuous improvementStrong business acumenFluency in English and Dutch (written and oral) compulsory.What we're looking for:
Min 2 years experience as a Travel Consultant or in a similar position in investigation and resolution preferably in IT, banking or travel industry.Extensive knowledge of GDS essential – knowledge of Amadeus requiredExperience in investigation and resolution skillsKnowledge of Salesforce is a plus.LocationNetherlands - VirtualThe #TeamGBT ExperienceWork and life:
Find your happy medium at Amex GBT.Flexible benefits are tailored to each country and start the day you do.
These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.Travel perks:
get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT.
You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.Wellbeing resources to support mental and emotional health for you and your immediate family.And much more!This role is for Egencia LLC (“Egencia” or the “Company”), a member of the AmericanExpressGlobalBusinessTravel family of companies.All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status.
It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.We are committed to providing reasonable accommodation to individuals with disabilities.
Please, let your recruiter know if you need an accommodation at any point during the hiring process.
For more details, please consult .What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box; please apply anyway.
You may be exactly the person we’re looking for! AmericanExpressGlobalBusinessTravel
