Customer Support Specialist, Payments (French Speaker) > Lightspeed > Joboolo BE :
Company : Lightspeed Location : Ghent Flanders From : Talent BE
We work hard and play hard, celebrate everyone’s passions, and help guide our colleagues to do the best work of their lives.
If you are looking for a close-knit and hardworking team then you’ve come to the right place!Responsibility Provide excellent technical support and customer service to our customers over the phone and via e-mail support ticketsUse consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solutionProperly document and track customer issues and resolutionsFollow escalation procedures as requiredLiaise with team leaders to best handle day to day situations to better customer experiencesHandle miscellaneous duties and responsibilities as defined by management About You 1-2 years of customer service experienceExcellent verbal and written communication skills in both English and FrenchAbility to handle multiple outbound telephone callsEffective telephone communication skills, with the ability to conveying a customer-focused attitudeCapable of managing multiple internal chatsProven experience in managing multiple priorities in a fast-paced environmentVery strong organizational and decision-making skillsProven troubleshooting skillsOpenness to be working weekends and holidays Who you are We look for problem solvers that do not shy away from tackling complexity and love critical thinkers You have a passion for creating great customer experiencesYou have great problem-solving skillsYou are a self-starter who also works well in a team environmentYou can adapt easily in a constantly evolving role Amazing if you have Computer hardware and networking experienceExperience working with Payment Systems or in the payment processing industryWorking knowledge of Mac OS XRetail/Restaurant or eCommerce experience Benefits Work in a talented global team with strong role growth opportunitiesFlexible Working policy (Office, Hybrid, Remote)Lightspeed share scheme (we are all owners)Company pension programPrivate medical insuranceHealth and wellness benefit Mental health online platform and counseling & coaching servicesPaid leave and assistance for new parentsLanguage classes & LinkedIn Learning licenseVolunteer day Lightspeed GhentFlanders
