Société : NielsenIQ Lieu : Brussels Brussels Site source : Talent BE
About this job:
As CustomerSupportExecutive you will act as first line CustomerSupport for a large pool of NIQ Brandbank supplier clients, working as part of a team with overall responsibility for service delivery across these clients.You will be responsible for achieving Quarterly Customer Satisfaction targets, as well as ensuring key business metrics around timeliness, quality and coverage are maintained effectively.Responsibilities:
Responding to internal and external queries, within agreed business SLA’s.
These will be across telephone, email or online communication channelsEnsuring you can service clients effectively, track customer usage against allowance, and answer any queries that your customer base might raise.
This includes, but is not limited to; Product Library, Business Operational Processes, Retailer Requested Products, Integration Solutions, eCommerce Insights, Merchandising Exchange.Scheduling product deliveries around our workflow capacity, dealing with operational queries, and supporting our operations team to ensure we deliver a satisfactory level of service in all instancesWorking with the Account Managers team to ensure our client portfolio is receiving a first–class level of service from NIQ Brandbank.Regular reporting according to customer & business needs.
product status reports, performance against business metrics at supplier level, usage of our service over a period of time.Qualifications:
Experience in a Customer Service role, ideally in a B2B environmentAbility to work collaboratively as part of a diverse team, in a fast paced environmentHighly organized, driven, with good time management skills and a logical approach,Able to prioritize workload, and excellent attention to detail.Excellent communication and presentation skills, and ability to network effectively.Fluency in French and good communication skills in EnglishDutch skills will be a plus We offer:
Hybrid & flexible working moduleAccess to learning platforms, mentroship programm and educational support to keep developing your skillsPeer-to-peer recognition program to enable feedback sharing and reward your achievementsMaking an impact on biggest FMCG manufacturers' growth,Great deal of autonomy in performing your role.#LI-DW1Additional InformationAbout NIQNIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.
In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach.
With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NielsenIQ BrusselsBrussels
