Société : 2200 ICOS Vision Systems NV Lieu : Leuven Flanders Site source : Talent BE
Represents the company to the customer and assumes accountability for customer satisfaction with service.
Provides assistance to Installation Engineers and other CustomerSupportEngineer's in resolving problems.
Repairing of system level problems (which have multiple causes and for which no standard procedures exist)Prepares fields service reports on customersupport activity and provide documentation to other supporting functions on re-occurring problems.Assures operational quality of system equipment.
Coordinates actions with customers to minimize down time.
Prepares quotes for customers based on labour, travel expenses incurred and parts needed.There will be between 30% to 50% travel in this role to customers site.Skills and experienceExperience with troubleshooting techniques in repairing complex and sophisticated tools.Well-able to read and interpret electronic/electro-mechanical schematics and drawings.Ability to address overall system issues (hardware, software, networking, automation, applications); ability to drive customer improvement programs, change order programs.Understanding of customer application/utilization of assigned equipment set in production environment desirable.Excellent analytical problem-solving skillsCreative thinking approach to deal with customer challenges and needsMinimum QualificationsBachelor’s level Degree in Engineering, Electronics, Electrical Engineering and 2 years of related work experience or 5 years industry working experience 2200ICOSVisionSystems NV LeuvenFlanders
