Company : Cowboy Location : Brussels Brussels From : Talent BE
We enhance the riding experience by unifying intelligent technology, delightful design, and meticulous customer service.
Our mission is to become the most desirable micro-mobility company in Europe & US by 2025.
In May 2021, Cowboy launched its fourth model, introducing a new frame with a wireless phone charging feature.
Our bikes, on-demand test rides, and repair services are available in more than 10 European countries and our bikes are available across the U.S.A.
In January 2022, Cowboy raised $80 Million of funding from international investors led by HCVC and Siam Capital with continued support from previous investors Index and Tiger Global in the Series C round.
A Cowboy is someone with the courage, despite their fears, to follow their own intuition and to move their own way.
Courage is the human emotion shared among our riders and with us as a brand.
About the role Cowboy is about ‘customer obsession’, creating a seamless customer experience and being close to our riders from the moment of discovery to the moment where a problem arises and when we want to be close to solve it.
Building a new way to move in your city we aim to create long-term partnerships with our customers that are built on trust and care.
The customersuccess team is on a mission to help customers move freely through the city and feeling happy about Cowboy, delivering top-notch support and working out creative solutions to our customers’ problems, every single day.
To achieve this goal, we’re looking for a passionate CustomerSuccessexpert to make the difference between great and excellent.
What you'll be doing Collaborating closely with several internal departments, with a significant focus on hardware, software, and quality Addressing complex issues and conducting in-depth diagnostics Managing escalated tickets to ensure customer issues are resolved efficiently Providing valuable feedback to internal departments with the aim to enhance existing operational workflows Serving as the customer’s champion through excellent follow-up and gaining a deep understanding of the product's technical aspects Requirements We are looking for a entrepreneurial person who:
Is native Germanspeaker and is fluent in English Holds at least a Bachelor degree, ideally in Business & Economics or Engineering Is able to work and thrive in a fast-paced environment Has excellent communication skills (both written and verbal) Is comfortable speaking to a wide range of people covering a wide range of situations Is able to make a customer smile, even from behind a phone or computer Combines strong empathy with a solution-minded, goal-oriented mindset and approach Is a true team player.
Taking ownership and taking care of your peers Is comfortable working flexible hours:
this role requires mandatory shift and weekend work.
If you are unable to commit to this requirement, please do not apply.
Benefits Highly competitive package with a clear and open salary structure 30 days annual leave/ vacation days (exclusive of local bank holidays) Your own Cowboy bike for the duration of your contract (and a nice discount for your family) Opportunity to become one of the key employees of a fast-growing startup with open, respectful and fun company culture Daily meal allowance Having a real impact on the company’s growth and evolution Working with people who love what they do every day Just like our rider community in cities across Europe, diversity is a strength.
No matter where you come from, or the path you're on, Cowboy is inclusive and so is our workplace.
Your unique skills, passion, and perspective will help us continue to transform mobility and urban life for the better. Cowboy BrusselsBrussels
