Customer Success Account Manager > Zaventem > Joboolo BE :
Société : Microsoft Lieu : Zaventem Flanders Site source : Talent BE
To thisend, Microsoft invests in a dedicated CustomerSuccess team that will help Microsoftcustomers successfully realize their business outcomes.We are looking for a highly motivated and passionate CustomerSuccessAccountManager (CSAM) to drive program management for accounts that haveor will havea significant number of key cross cloud workloadengagements runningconcurrently.
As the CSAM you will drive acceleration of cloud adoption from Pilot/MVP to production for customers’ cloud engagements by providing cross-engagement oversight, resource orchestration, and blocker escalation in close collaboration with key account team unit members and business partners supporting customersuccess.QualificationsMinimum Qualifications:
Bachelor’s degree or local equivalent or equivalent work experience or certification(s) in the followings:
Project/Program/Change Management:
PMP, Agile, PRINCE II, PROSCITechnologies:
Cloud, mobile, web application development, cloud-native application architectureEnglish + Dutch and/or French mandatoryPreferred QualificationsExperience– success in complex engagement management and/or program management required.
Prior work experience in a Program Manager or Engagement Manager position focused on Cloud and software/services solutionLeadership - This role requires strong communication skills, as well as displaying executive presence and confidence in varying levels of customer situations.
The CSAM must show leadership in teams comprised of Microsoft, Partner and customer resources who may be engaged in the delivery of complex solutions for overall customersuccess.Relationship Building - Proven track record of building relationships.
Experience in managing various stakeholder relationships to get consensus on solutions/engagements.Program Management - Excellent skills in planning for a portfolio of engagements, cross-group collaboration, resource orchestration, communications, analytical capabilities.Collaboration and Communication - Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication.
Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Executives, IT management, Database administrators and Data Scientist).Technical - Experience with cloud and hybrid infrastructures, architecture designs, and migrations.Knowledge of market trends and competitive insights preferred.
Understanding of partner ecosystems and the ability to leverage partner solutions to solve customer needs.ResponsibilitiesAs aCustomerSuccessAccountManager, you are theprimary customer facing role responsible for customersuccess through the management of program deliveries and strong customerrelationships.The prevailing business priority is the customers’ successful adoption and productive use of Microsoft cloud technologies.Join our team and be one who empowers people and supports companies in their Digital Transformation! When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact on how people work and live all over the world.Key Accountabilities include:
Fulfill Support contract obligations by drivingquality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions.Partner with your customer and Account Team to prioritize and plan customer engagements and programs across cloud and on-premise workloads.Define outcomes to improve the health, performance, and business capabilities of the prioritized workloads to drive customer value realization.Orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs.Track, escalate, and plan for the remediation of technical blockersin alignment with the support teamsand provide engineering feedbackto further our product and solutions as appropriate.Lead Success Planning & ConsumptionManagement at the Customer and Account levelAlign prioritized Engagements andServices & Support projects to Customer Priorities.Manage clients in the education and healthcare sector.Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect Microsoft ZaventemFlanders
