Customer Service Representative > Antwerp > Joboolo BE :
Company : Imerys Location : Antwerp Flanders From : Talent BE
Customer communication Be the point of contact for allocated customers on all information requests, complaints, etc. Directly collect information and communicate to customer when possible (e.g.
shipment tracking)Liaise with complaints, samples & regulatory coordinator for requests requiring task allocation and follow-up with other functions (e.g.
operations) ?5.
Customer requests coordination (not directly answered by CustomerService) Allocate tasks to the right functions Communicate back to CustomerService for customer information Follow-up on tasks allocated with relevant functions (e.g.
following up on samples send-out from plants) ? Manage recurring tasks (not following request from customer), e.g.
safety data sheet Collect customer requests requiring task allocation and follow-up with other functions from CustomerService (e.g.
complaints, samples, regulatory questionnaire) JOB SPECIFICATIONS Education and Experience requirements:
5 years experience in customerservice & logistics in an international environment Experience in or dealing with the neighboring functions of CustomerService (Sales/Sales Admin, Supply Chain & Logistics, Production, Finance) is an advantage in understanding and engaging them relevantly Deep knowledge of customer journey improvement to drive customer centricity ?Knowledge, skills, Imerys Leadership Behaviors Customer focus and service orientation Autonomous Effective interpersonal and communication skills Team Spirit and collaboration Ability to challenge the status quo Result oriented Experience of CRM system (i.e.:
SalesForce) and ideally Voice of Customers softwares (Qualtrics, …) - Knowledge of IFS or SAP would be a plus (new ERP to be implemented in the coming years) Good knowledge on customs, import and export requirements Languages:
French, German and English:
required C1 or C2 Position TypeFull timeandPermanent Imerys AntwerpFlanders
