Customer Service Officer Foodservice Retail > Joboolo BE :
Société : Ardo Lieu : Ardooie Flanders Site source : Talent BE
The group's know-how and flexible structure ensure that it can respond quickly to new trends and that innovative products can be brought onto the market quickly.
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Your Scope As an internal contact person for our customers, you are part of our Ardo Group Customer Excellence Team in Ardooie, which monitors a worldwide customer portfolio within the industry, retail, and foodservice markets.
As part of our company's growth, we are looking to strengthen this team.Your priority as a CustomerServiceOfficer FoodserviceRetail (Europe) is the satisfaction of our customers in the foodservice department, by providing excellent service (supported by departments such as Sales, Supply Chain, Finance, and the other local Ardo sites).
The scope of the role is to:
Guard the customerservice “order to cash” process, in cooperation with Sales, Finance, Quality, Supply Chain, Logistics, and Expedition.Act as one team with the Ardo sales team by providing sales support.Manage your customer portfolio:
Order intake, available stock check, and when needed:
propose alternativesAs a problem solver, you anticipate on your client’s requests.Thanks to your organizational & coordination skills, you ensure requested deliveries arrive on time.You keep your clients always informed.Optimize export/import logistics and internal flowsExport overseas:
preparation of shipping documentation in compliance with customs and other regulations.
Analyze important Master Data:
Involvement in item screening & item creation, initiated by sales (support)Initiate customer creation, providing all relevant customer data to Finance Complaint and return management:
Assure a timely and consistent complaint analysis and feedback to the customerInternal investigation and follow-up of the complaint, liaising with other internally involved departments where needed (e.g., Quality, Finance)Route cause analysis Business improvement:
You take initiative to optimize processesYou are a constructive team player who helps us to grow in a structured wayBesides the day-to-day business, you engage in ongoing projects within customerservice Teamwork:
You are flexible and share a team responsibility with your colleaguesYou have your own customer portfolio, but act as a back-up for your colleagues Your profile Professional (or native) level in minimum 2 foreign languages, English is a must.You have a Master’s degree and a relevant experience in export & customs flows.
You work very accurate.You think in a solution and process-oriented way and you embrace change, having a continuous improvement mindset.You have an international mindset and think global in setting up and/or implementing procedures.
You have a first relevant experience in this.Experience with SAP is a plus.You are stress resistant and eager to learn, you adapt easily in an evolving business context.You have the right communicative and interpersonal skills (to-the-point, constructive) and are a team player.You have a positive attitude and the right motivation to obtain results.
We offer We offer you the opportunity to be part of an authentic and sustainable international company, with real growth opportunities and the freedom to actively participate in shaping the business and the opportunity to develop professionally.
You will receive a full remuneration package in line with the level of this position.
We care for our people and create family-friendly surroundings by offering you the flexibility to work 2 days/week from home. Ardo Ardooie Flanders
