Customer Service Manager > Vilvoorde > Joboolo BE :
Company : Tessenderlo Group Location : Vilvoorde Flanders From : Talent BE
Take ownership of customer issues and initiative corrective actions. Check and improve forecast accuracy. Active participation to yearly audits (FAVV, ISO, FSSC, RIGK).
Document service procedures, policies and standards.
Guarantee correct implementation.
Key user for software applications (SAP, SAP CRM, SAP BPC). Organize and facilitate exhibitions with MarCom team. Follow-up on new export documentation and requirements, on new sales requests. Sales responsible for an agreed customer portfolio. Sales representative in local S&OP meeting, daily PO overview meeting, inventory meeting. Analyze statistics and compile recurrent reports on sample follow-up, forecast, DIFOT, GME, complaints, inventory. Keep ahead of industry’s developments and apply best practices to areas of improvement. Safeguard efficient functioning of your department and implement identified changes timely. In this position you report to the regional sales director. QualificationsYou have a Bachelor’s degree in business, marketing, economics, chemistry or related field. You have commercial sales experience in an international context. You have experience in a customerservice department as representative or team leader.You have affinity with our product range (lipids, minerals ,proteins, gelatin, collagen) and the industries we are serving (Pet food, Feed/Food industry, Biodiesel industry). You have a commercial drive and want to deliver an excellent customerservice experience. You have strong organizational skills with the ability to manage multiple tasks at once.
You are a strong communicator and know how to inspire others (team, customers,…). You are fluent in English, knowledge of Dutch is a plus.
You have a very good knowledge of Microsoft Office applications and SAP.
You have a strong sense of ownership and accountability in everything you do. You have ability to think strategically and to lead. Additional InformationA dynamic job in a challenging international environment. You will join an enthusiast winning team. An attractive salary package with a lot of benefits. TessenderloGroup VilvoordeFlanders
