Company : DSV Location : Ghent Flanders From : Talent BE
Other tasks Administrative processing and follow-up of logistics services for assigned customers; Serving as the first operational contact person for assigned customers and as a liaison between the customer and internal departments (such as warehouse, customs, transport, ..
.
); Following implemented processes and customer-related work instructions; Periodic consultation and adjustment moments with the customer; Handling complaints; Identifying potential problems/bottlenecks and brainstorming with the customer about solutions.
Participating/thinking along in optimizing processes (continuous improvement).
We are DSV, we grow DSV is a global provider of transport and logistics services.
With offices in more than 80 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.
As a CustomerServiceAgent, you are the indispensable link between the customer and our warehouse.” Says Sofie De Weirdt, Supervisor, CustomerService.
In Belgium, we operate from over 18 branches, with more than 1,400 colleagues.
Together we rise to the challenge of a rapidly changing environment.
We make quick decisions at every level and combine ambition and teamwork.
This is how we move forward and make a difference together.
Are you the perfect fit? You have initial work experience in an administrative or customer-facing role.
Knowledge or background within the logistics sector is a plus You are customer-oriented and have strong analytical and problem-solving skills.
You have a strong knowledge of Dutch and English It all counts for this vacancy of CustomerServiceAgent Solutions in Ghent.
Furthermore, it is of course important that you feel at home with us.
That will certainly be possible if you like to keep going, have guts and want to grow with DSV.
Why choose DSV? Working for DSV means working for one of the top players in the logistics market.
DSV is enterprising, competitive, and wants to grow as an organization.
That is why we are looking for people who want to grow with us.
Besides a challenging job in an international environment, we also offer:
We are a Scandinavian company, and this is reflected in our open communication, approachable environment, informal workplace, entrepreneurial spirit, and the growth opportunities provided, both nationally and internationally.
You will join an international and leading player You get a permanent contract with a nice package of fringe benefits (group insurance, hospitalization insurance, 7 euro meal vouchers, eco vouchers, bike lease and 30 vacation days) Move forward DSV – Global Transport and Logistics DSV GhentFlanders
