Customer Experience Specialist (h/f/x) - FR / NL / EN > Dilbeek > Joboolo BE :
Company : Robert Half Belgium Location : Dilbeek Flanders From : Talent BE
As a CustomerExperienceSpecialist you will:
Build strong relationships with temporary workers and clients to guarantee a 5 star experience Be the 1 st line support (phone/mail) for temporary workers and clients on assignment Handle questions from:
Temporary workers:
on illness, holiday, contract, salary & benefits, timesheet, social documents = advisory role Clients:
on invoicing, approving timesheets, illness and holiday Chase the approval of timesheets Follow-up on absences (sickness, holiday,…) Communicate proactively and draft newsletters on hot topics Optimize work processes Update documents/manuals for clients and temporary workers in an attractive way and make them available in Dutch, French & EnglishWork closely with our internal divisions (Payroll, Legal, Marketing, Sales Teams) What skills do you need:
A Bachelor degree or similar by experience in an administrative job Experience in administration is a must Good knowledge of French, Dutch & English You know your way around MS Office Taking initiative is your second nature You highly value accuracy and are a problem solver With your excellent communication skills you are a real relationship builder A team player who enjoys a collaborative work environment but is also able to work autonomously You can quickly adapt to a changing environment We can offer you:
A great place to work A team of 7 supportive colleagues Attractive compensation and benefits:
Meal vouchers Netto expenses (telework) Transportation reimbursement Semestrial bonus Health insurance (for you and your family) Group insurance Benefits plan (cafetariaplan) Hybrid working options Office is nearby a train & bus station Wellbeing at work - we value the importance of workplace happiness! RobertHalf BV and RobertHalf Project Sourcing BV process the data from applicants that is required to carry out the application process.
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