Customer Experience Consultant > Maersk > Joboolo BE :
Company : Maersk Location : Antwerp Flanders From : Talent BE
Join our CustomerExperience team and start your own exciting journey in this fast-paced industry!We offerWe offer an exciting job opportunity in an internationally growing business environment characterized by high pace.You will be working in a team of 8-12 motivated and engaged people with a diverse background who bring a smile to their customers every day.We have flexible working hours and the possibility to work remotely a few days a week.• Diverse international career opportunities• Regular team events to encourage a tight-knit workplace• Open offices with coffee lounges promoting conversation and teamwork• A culture valuing and driving collaboration, personal development and open dialogues• An attractive compensation package including an annual bonus based on the company’s performance• Contribution to gym and home-office equipment• Daily fresh fruits and coffee in the officeKey responsibilitiesWithin shipping and logistics proactive communication and information flow towards our customers is the key in ensuring transparency end-to-end.• Proactively monitor all outgoing and incoming cargo for your customers, advising them on our e-solutions and service offers, answering customer requests via email, telephone or chat• Finding out-of-the-box solutions that improve the supply chain of your customers• Take full ownership of the customerexperience by managing the end-to-end shipment process, remaining current on changes in local & foreign rules, internal & external procedures and product developments and by maintain a solid understanding of the cargo you are transporting via road, rail or sea.• Act as the primary contact for customers and build strong relationships with them, understand their business, service needs and drivers to continuously improve cooperation• Work independently, while also sharing knowledge and best practices with the team• Be open to change and drive customerexperience improvement initiativesWe are looking for• Previous experience? within the shipping and logistics industry• Someone with a passion for customer service and succeeding as a team• An empathetic person who is an excellent communicator, relating well to all kinds of people• Somebody with an interest in digitalization and shaping the digital future of customerexperience• Someone who is open to change and drive customerexperience improvement initiatives• Somebody with leadership ambitions, to become a leader in the future• Fluency in English• A basic knowledge of Dutch.In Maersk we are on a vision to become the Global Integrator of Container Logistics and strive to create value for our customers - connecting and simplifying our customers’ supply chain.
If you want to join us on this vision, we are very much looking forward to your application.#LI-FV1Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.
Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process.
If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing <. Maersk AntwerpFlanders
