Customer Excellence Representative (Webcare) > Evere > Joboolo BE :
Société : Orange Business Services Lieu : Evere Brussels Site source : Talent BE
Your key responsibilities:
As CustomerExcellenceRepresentative, you handle & coordinate the most complex complaints of dissatisfied customers coming from different channels (Social Media, Mediator, Press, Communities,..
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).You offer consistent and customer-focused answers, within agreed SLA, to ensure customer satisfaction & engagement towards our company.You act as an ambassador by promoting & defending Orange’s image & brand on Digital Channels and in all actions taken.You participate to the digital evolution of Customer Support by sharing feedback, developing the chat & chatbot services and the promotion of the communityAre you the profile we are looking for?You have experience in a customer service environmentYou are analytical skills and have a problem solving mindsetYou are digital savy and you have good knowledge of social media (Twitter, Facebook, Forum, Chat)Communication has no secret for you:
you possess excellent communication and writing skillsYou are fluent in Dutch OR French (speaking & writing - the written skills are very important) and you have a reasonable level of the other national language (speaking & writing)Why should you join us?You will be part of a fun and dynamic working environment where your contributions will be valued and where you will have every opportunity for personal development.
Moreover, you can look forward to a competitive compensation and benefits package.Our Customer Service team works with shifts from Monday until Friday – between 8h & 17h30.
We propose homeworking 3 days per week (2 days per week at the office). OrangeBusinessServices EvereBrussels
