Customer Contract Director > Bruxelles > Joboolo BE :
Société : Orange Business Services Lieu : Bruxelles Brussels Site source : Talent BE
On small to medium enterprise account the Client ContractDirector can take the role of the post-sales leader and own the overall client governance and profitability.A key objective of the Client ContractDirector is to optimized the efficiency our request to cash activities thru continuous improvement and usage of the best of our standard company processes and functions, while meeting the contractual obligations.
about you Deep knowledge of OBS products, processes & tools and the associated organizationsExcellent organisation, co-ordination, communication, presentation, synthesis and reporting skillsClient focused with strong interpersonal & negotiation skills.Teambuilder, used to work with different cultures and to work in a virtual matrix team environment.Ability to innovate and find improved ways of doing thingsExperience with process developments and optimizationStrong industrialization spiritGood understanding of the telecoms and IT industries.Integrating project work with Knowledge Management concepts and principlesComprehensive management experience, strong leadership skills and able to work under pressureStrong business and financial acumenExcellent knowledge of written and spoken English languageStrategic thinker and able to act at CxO levelSound knowledge of the MS office suiteMinimum of 5 years of client facing experience in the telecom or IT industryExperience in building client relationship at strategic levelExperience in managing geographically distributed teams.Strong experience and proficiency at developing, documenting and optimizing processes and organizationsWorking in an international environment.
additional information Client lifecycle request to cash DesignAssessment & qualification of the complexity of Client requirements in the request to cash areaContribute to define the bid strategyDesign the request to cash solution in line with this bid strategy:
solution description, costing (incl.
resource forecasting), texting, value proposition descriptionGet internal approval for the designed request to cash solution to ensure compliance with corporate strategyPresent and sell the solution/value proposition to the clientHandover the associated solution according to the international bid process in case the bid is wonProcesses & industrializationService Creation for new contracts & contract extensions (new products, MSA changes, etc)Manage the definition of the framework in which the contractual services will be delivered to the client, for all domains/areas:
request, quotation, ordering, provisioning, billing, incident & problem, change, inventory, capacityDeliver the “request to cash” part of this framework, where needed by getting the input from the right subject matter expertsEnsure end to end consistency of the documented processes including handovers and clarity of roles & responsibilities within the account teamUse as much as possible the standard processes and functions and add the required customization to deliver the contractual deliverables only if/when it cannot be avoidedUse best practices from product or account teams to maximize efficiencyOwn the account specific guideline related to request to cash.Get the signoff from the relevant key stakeholders.Management of improvement & optimization plans for the request to cash activity:
client facing or internalManagement of the associated toolsQuality & Performance managementCommunication managementWhen required support the product process industrializationinterlock with product, process & tools development teamsParticipation in first client projects to rollout new/immature company productsManage the Third Party Vendor activity as described in the contract, When the TPV is not a standard Orange vendor and requires specific processes and engagement to deliver the client requirements:
Design & documentation of the processes at the contract setup phaseExecution of the activity during the contract lifecycleOptimization and improvement as required.Lead the request to cash client engagementTake overal accountability of client engagement activities of an account during the lifecycle of the contract, including:
Matrix management of the Internal team management (in-country Client lifecycle teams, regional account associate and expert teams, and the central technical design team)Governance of the client relationshipAssociated reportingManagement of contractual obligationsRisk managementCommunication managementQuality managementCommercial & contractual managementProcurement managementAccount managementon small, medium account and complex organic growth on large accountOverall accountability for delivering orange commitments of the agreement;Set up and overall supervision of the governance model, management of communication and negotiate contract evolution;Leadership of the Orange core team to ensure overall delivery of contract commitments and client satisfaction.Own the overall commercial responsibility.Light client profit and lost managementLead high complexity organic growth proposals contract Regular OrangeBusinessServices BruxellesBrussels
