Customer Care Representative B2B Exe/KLA > Evere > Joboolo BE :
Société : Orange Business Services Lieu : Evere Brussels Site source : Talent BE
Your Mission:
Be the end-to-end link between Orange and a portfolio of BusinessCustomers starting from the signing of contract, to control of quality, provisioning, as to the end of the customer life cycle.Interact with the customer in a pro-active way whenever possible.Key responsibilities:
Respond to inbound calls, make outbound calls and treat mails from dedicated customers (single point of contact ensuring at all time a full view on customer file = portfolio management)Answer customers questions & solve problems while respecting KPI’s, dispatch towards the Back Office team if necessary depending on customers needHave an all time availability insurance for portfolio customers and make sure that the SLA defined with the customer is respected.Give on-site support, participate to customer visits and internal customer meetings on Account Manager’s requestCommunicate information on customers throughout all involved departments being sales, post-sales and marketingPerform proactive contacts with customer to ensure a perfect follow-up of his fileYour profile:
1 to 3 years customercare experience Office applications & Orange tools knowledgeCommercial flairGood listening skillsDiplomatic and stress resistantFluent in Dutch/French and good knowledge of EnglishInterested? Apply now OrangeBusinessServices EvereBrussels
