Company : Victaulic Location : Nazareth Flanders From : Talent BE
The Role As a CustomerCare Agent,you will be a responsible to ensure customer satisfaction and company profitability in the Benelux Region by consistently adhering to CustomerCare and organizational policies. What you will do Provide professional responses to product and order inquiries for primary accounts and other contacts as neededEnhance customer relationship management internally and externallyHandle all aspects of order processing and service activities to ensure accurate and timely customer supportAssist customers in selecting suitable products, identify sales opportunities, and direct leads to the appropriate Sales representative.Perform quotation and order entry, address inquiries through telephone or email, product application, and billing issues for primary accounts and others as needed.Analyze and resolve customer requests using established proceduresReport unresolved issues, potential sales leads, and system deficiencies to the Supervisor, Sales Representative, or Sales Management.Maintain up-to-date documentation and files following established procedures and policiesAbout You You have minimum a Bachelor's degree and a first experiencein a similar role is preferredYou have a positive attitude, stress resilient and patient even in challenging situationsCustomer-oriented, reliable & self-motivated; demonstrating a strong sense of ownership.Excellent communication skills in English, French &DutchWhat working at Victaulic offers Attractive remuneration package – including a health insurance, pension plan, meal vouchers and eco vouchers.Personal growth - Cultivate personal growth through a well-defined career path offering annual progression opportunities.
Receive extensive training and guidance.We focus on well-being by creating a positive team atmosphere where working, learning and caring go hand in hand.
We do this by facilitating the organizations of various teambuilding and afterwork activities.Inspiring global work environment - working with teams across the globe and collaborate with people of diverse backgrounds — both professionally and cultural.At Victaulic, our success thrives on the ingenuity, passion, and dedication of our people – building a future of innovation together! Apply now! Victaulic NazarethFlanders
