Société : Ocean Network Express Lieu : Antwerp Flanders Site source : Talent BE
Main responsibilities Day to Day Operations You are responsible for the execution of all occuring and/or assigned administrative tasks, approaching the customer as and when needed to sort out a service task.
In order to successfully do so you need to actively keep abreast on sector and internal knowledge development as well as any changes to SOPs and relevant rules and regulations (documentation, invoicing etc.) Process & Quality management In order to maintain and enhance ONE's service to customers overall, you ensure defined quality standards and KPIs are met.
You always keep upto-date on the relevant self-service and e-commerce tools, promote these and pro-actively share any feedback that can help to further improve these tools.
Ensure that all processes and transactions are fully compliant with company and governmental rules and regulations.
Communication & Collaboration Ensure good collaboration and communication within departments and across.
Work closely with ONECare Service agents and Customer Care Coordinators and communicate effectively with customers.
Digital adoption Support ONE's digital transformation by utilising and promoting our ecommerce platform and our self-service tools as applicable.
Seek ways to apply ONE's tech enablers to your area of specialisation increasingly.
Required Skills and competencies Quick learning ability Able to work independently Knowledge of Google Sheets/Excel is a must Analytically strong Strong communication skills, customer and service oriented Fluent in Dutch and English (verbal and writing) is a must Experience in shipping is a plus but not a must Enthusiastic teamplayer What we offer Market based salary 26 Holiday days per year Holiday allowance 13th month 1 year contract Lunch vouchers Eco Vouchers Pension Plan Hospitalisation Insurance Occupational Disability Insurance Commuting Allowance OceanNetworkExpress AntwerpFlanders
