Société : AIG Lieu : Brussels Brussels Site source : Talent BE
Get to know the businessGeneral Insurance is a leading provider of insurance products and services for commercial and personal insurance customers.
It includes one of the world’s most far-reaching property casualty networks.
General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.Claims function at AIGOur Claims professionals support AIG policyholders through some of the most trying times.
When our clients face losses large and small, we step up to help them ease the financial burdens of catastrophic events like fires and hurricanes; we help them get their businesses back up and running again or recoup the value of a lost family heirloom or a prized possession.
Our Claims team is an industry leader, drawing daily on its unparalleled levels of expertise to offer our clients the highest levels of stewardship to drive total cost of claim improvement and consistent outcomes.
AIG manages claims using a wealth of technical and market knowledge about risks, business practices, and the ever-evolving legal and regulatory environment.About the roleWhat you need to know:
To handle the Casualty portfolio of claims from coverage enquiry through legal liability assessment (where relevant) and quantum analysis, to timely and accurate resolution; ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all key internal and external stakeholders.
Provide punctual support for Team Manager.Duties and Responsibilities1.
Functional Responsibilities:
Managing key claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate for high value complexclaimsWorking with Team Lead / Senior Adjusters in order to ensure effective vendor and litigation management on Complexclaims within a personal allocation, including demonstrable savingsReporting key claims messages to their Team Manager and to internal stakeholdersBroader internal / external stakeholder communication where required, as Casualty technical claims expert and thought leaderAssist in continuous improvement across the region through support for the Quality Assurance / Regional Audit processes (potentially assisting Team Manager to complete monthly quality assurance reviews?)Ensure adherence to best practice procedures for Casualty Complexclaims, consistent with global best practice.Handle Casualty claims within authority limits.2.
Accountabilities:
Timely, accurate and customer focused claim resolution, minimising indemnity exposure and mitigating vendor and legal expenseEffective communication and management of key advanced Complexclaims and Casualty portfolio messages to internal stakeholders and customers/clients.Financial control through consistent reserve and other financial transaction disciplineAccurate and consistent policy interpretation.What we’re looking for:
Excellent communication skills, both written & verbalProficiency in FR/NL/ENGGood presentation skills and file knowledgeTime management – ability to manage & prioritise workload and diary managementAbility to contribute effectively within a team environment and with internal/external stakeholders at all levelsAbility to influence claims and non claims stakeholders to effectively direct claims strategyPolicy language skills enabling accurate and consistent policy wording interpretationAn advanced and thorough knowledge of legal / regulatory and litigation / procedural requirements for Casualty line of businessExperience in effectively following up on recommendations from technical claims audits and continuous file handling improvement#LI-AIG AIG BrusselsBrussels
