Société : Puilaetco Lieu : Bruxelles Brussels Site source : Talent BE
We want our employees to feel proud of being part of a company that is committed to do the right thing.
You will have the opportunity to grow your career while developing personally and professionally through various resources and programmes.As successful canidate you will become a part of the FIM & AS ClientService Management team in Brussels and focus on providing operational and procedural excellence to our professional clients.FIM & AS is a separate business line within Quintet and services professional counterparties (Financial Intermediaries) and Asset Managers.As a ClientServiceManager, you will be working closely with and be responsible to provide support to several Client Account Managers (CAM).
As a ClientServiceManager, you will be a point of contact for the client’s operational requests and general enquiries, and you will be actively and significantly contributing to the development of sustainable client relationships and a strong client experience.
You will be providing superior administrative, commercial, organisational, and operational support across multiple client-related processes covering the whole lifecycle of the clients we serve. Key AccountabilitiesMaintaining and developing relationships with clients by being a trusted partner for the daily business in addition to the CAM (Client Account Manager) and BD (Business Development)Being a point of contact for the client’s operational requests and general enquiriesWorking closely together with BD and CAM to identify additional client needs and finding the best solutionsSupporting account opening process and delivering excellent client experienceProactively flagging the potential risks that have been identified and supporting CAM on the periodic Due DiligenceSupporting Client Account Managers to manage appropriately the onboarding of new clients and the opening / closing of client accountsSupporting Client Account Managers to carry out timely and appropriately risk assessment both for clients newly onboarded and existing clients in line with the internal FCC requirements and internal quality standards Supporting to ensure that all client related processes and transactions are carried out in accordance with applicable internal proceduresAssisting in the handling and resolution of risk, compliance, and document related matters in close collaboration with the specialists of Compliance, Risk, Credits and OperationsLiving by and demonstrating a strong Risk & Compliance culture of in all relevant tasks and throughout the company.
Knowledge and ExperienceWorking knowledge of investment products, rules and regulations, Compliance (Mifid, KYC, KYT, AML)Experience in similar role is an asset Attributes and QualitiesAccurate and attention to detailProactive, uses initiative and self-motivatedClient focused with effective communication skillsAbility to work under pressure within tight deadlines and client experience in mind Great organisational and prioritization skills Technical SkillsProficient use of MS OfficeLanguages SkillsFrench and Dutch:
