Company : Dow Jones Location : Bruxelles Brussels From : Talent BE
Ultimately the ClientEngagementSpecialist must develop and drive successful renewals ensuring a strong revenue base for Dow Jones.
Success will be measured based on the retention rates of the ClientEngagementSpecialists assigned accounts.Key Responsibilities:
RetentionResponsible for owning the retention strategy for assigned Strategic accounts by building and executing a renewal planProactively provide a monthly report to manager highlighting high risk renewal accounts within the region and strategy/ideas to turnaroundResponsible for ensuring appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal reportsOversee the overall renewal lifecycle; from pricing, contracting, to invoicing and client support, so customer concerns get addressed correctly and efficiently throughout the fiscal yearSupport new sales into existing accounts to ensure maximum customer ROI with DJCustomer KnowledgeKnow your customer including the development of good account understanding, business groups deriving value from DJ services, understanding the clients’ business/industry, competitor solutions they are using and the client’s current and developing needs.Understand how your clients derive value from DJ services/products, know the people involved including decision makers within those groups.Serve as a client conduit internally for feedback and competitive intelligence to DJ Product, Content & Marketing.Lead GenerationMust identify opportunities for increased revenue within the set of accounts (up-selling and possibly cross-selling) and work with other members of the sales team to follow through on such opportunities.The CES must maintain accurate and appropriate client records within the Company’s systems.
The CES will communicate with clients mainly via telephone and email.Required Skills and Experience:
Min 3 years of proven success in customer engagement or salesExceptional written and verbal communication skillsProven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environmentExcellent project management and organizational skills with a keen attention to detailProficient in Microsoft Office suite & Google DriveReasonable accommodation:
Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process.
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