Claims Quality Coach / Process improvement Officer > Qover > Joboolo BE :
Société : Qover Lieu : Brussels Brussels Site source : Talent BE
Visit for more about what we do! Your JobWe are looking for a ClaimsQualityCoach and ProcessimprovementOfficer who is willing to be part of an ambitious entrepreneurial journey aiming at disrupting the European claims market.
Someone with a can-do attitude, passionate about ensuring the best claims and customers' experience, and who is looking to have fun.
Main tasks and responsibilities? Analyse the quality of the claim activity from various sources:
open and closed claims files, recorded claims phone calls, claims with low customer satisfaction scores and claims escalated to complaints, for example.? Provide continuous feedback on the claims reviewed to claimsofficers and claims leadership.? Analyse the root cause of potential low-qualityclaims and dissatisfaction of customers.
Propose creative solutions to fix root cause issues.? Collect and spread lessons learned regarding terms and conditions interpretation to claims colleagues and those in the insurance team.? Evaluate the quality of the claim handling process, organization, tools, and templates.? Identify areas of improvement and propose improvement projects and ideas.? Evaluate the quality of Qover’s active insurance solutions and propose enhancements to relevant teams (product managers, insurance, etc.)? Train and enable claims team members on priority topics to maximize team impact.? Host external audits from insurers on Qover’s claims activity.? Coach and train claim team members on improvement opportunities. Your profile? You have 5+ years of experience working at an insurance company, MGA, broker, third-party claims administrator, or consulting firm.? You have 3+ years of experience in the claims domain.? Experience with project management, processimprovement, training, and/or coaching is a strong asset.? You are fluent in English, any other European Language is a plus? You have a sound working knowledge of Google applications Gmail, Google Docs, Google Sheets, Slack, etc, and the ability to grasp new systems quickly.? Tech affinity is a big plus.? You can effectively multitask and prioritize a varied workload.? You have strong stakeholder management skills ? You have good written and verbal communication skills.? You are self-motivated, open-minded, curious, and flexible, with a can do mentalityBy joining our dynamic and ambitious team, we offer:
· A flexible work environment:
up to three days remote per week and the ability to work from anywhere one month per year· Lots of modern extra-legal benefits (Mobility allowance, Home working allowance, Meal vouchers, Hospitalization insurance, Pension scheme, Mobile phone subscription, 28 days holidays (+10 legal bank holidays, etc.)· A nice working space in a great location in Brussels:
Qover-dedicated space at WeWork (Rue du Commerce 31) with a large terrace to enjoy team events· A positive company culture that values teamwork and taking initiative but also having fun, with regular social events · A collaborative and communal environment where everyone is welcomed, valued, and accepted regardless of their nationality, gender, age, sexual orientation, disability, philosophical or political views, etc.· The chance to work among entrepreneurial people, giving you the opportunity to learn and have a real impact at one of Europe’s fastest-growing insurtechs. Qover BrusselsBrussels
