Société : Radisson Hotel Group Lieu : Brussels Brussels Site source : Talent BE
He/she will assure that the designed Experience across every touchpoint of the guest journey is aligned to the individual hotelbrands DNA andguest expectations with the overall goal to increase guest satisfaction andbusiness growth.
Engage existing and influencing future consumers through theproducts and experience provided across our estate.
2.
Responsible for continuously challenging the status quo, having a ‘Think Big’ approach mindset.Researching, recommending and driving future innovation to positively impact theGuest Experience.Key roles and responsibilities:
1.
Managingthe definition, development, evolution and implementation of experience design acrossall brands including the experience development of Resorts, Serviced Apartmentsand Spa concepts.
2.
Leadstrategic initiatives that cut across multiple organizational areas toestablish a unified Guest Experience policy such as Radisson Meetings and IRrelated projects 3.
Ensurethat the Guest Experience development aligns seamlessly with the unique DNA ofeach hotelbrand to establish a strong brand differentiation across all RHGbrands 4.
Managethe evolution and localisation of the Guest Experience, based on market trends,customer feedback (Quality reports, Social listening, Market trend reports,Insight reports).
Be the voice of the customer in the organisation.
5.
Leadinternal evangelism efforts ensuring that corporate and hotel teams fullyunderstand and support our experience strategy and conduct training programs toinspire and educate teams on effective execution of Experience initiatives.
6.
Ensureinternal education and awareness regarding the role of Guest Experience.
Participatein and contribute to committees related to customer experience, serving as akey stakeholder within the organization.
7.
Fostercollaboration with cross-functional departments on a global scale, including Branding,Quality, Marketing, HR, Responsible Business, PR & Communications,Operations, Revenue Management, Sales, Design & Technical Services,Business Development etc.We are looking for:
Good organizing & analytic skills Creativity and solution mindedStrong project management abilities; capable of prioritizing and handling multiple projects simultaneously, under tight time constraints and within budget parametersProactive, business view opportunities skillsCustomer oriented Global outlookAutonomy and high feeling of responsibilityResults drivenTeam playerGood communication skills Jobrequirements and qualifications:
Minimum education:
University degree in Business, Marketing or Engineering Minimum experience:
At least 5 years within a brand, guest experience or marketing function, including at least 3 in a similar position in a dynamic and FMCG having been involved in setting and executing promotional projects Professional experience in corporate hospitality, travel industry, online retail or media agency will be a plusDigital knowledge will be a plus Used to working alone and coordinating with other departmentsDemonstrated ability to lead and succeed in a cross-functional, global, matrix organization Language skills:
Fluent (both written and spoken) in English required, knowledge of additional languages are an added-value Others:
Openness to travel RadissonHotelGroup BrusselsBrussels
